Frequently Asked Questions
Everything you need to know about shopping with New Arrivals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receipt.
How do I know which size to choose?
Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking link to monitor your package's journey to your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna.
Are your materials sustainably sourced?
At New Arrivals, we prioritize ethical manufacturing. 60% of our current collection is made from recycled or organic fibers as part of our commitment to the planet.